…adopts a new vision to be the best in class electricity distribution organisation in Nigeria
The Enugu Electricity Distribution PLC (EEDC) has concluded a 3-day strategy workshop tagged, “Mission 100”. This is part of the organisation’s transformation agenda towards actualizing its aspiration of being the best in class electricity distribution organization in Nigeria.
According to a statement issued by the company’s Head, Corporate Communications, Mr Emeka Ezeh, The objective of the workshop was to set the tone for necessary paradigm shifts in business and engage the distributed leadership team towards achievement of the organisation’s vision, values and strategic roadmap, while listening to the voice of its employees.
The workshop, which ended on Friday, had as participants, some members of the Board of Directors, the Management team led by the Managing Director/CEO, Praveen Chorghade, as well as the various Network Managers and Team Leads of key strategic units in the organization.
Delivering his goodwill message while declaring the workshop open, the Chairman, Board of Directors, EEDC, Sir Dr. Emeka Offor, charged participants to commit themselves to this new vision and apply themselves to the implementation of the road map, so as to be able to meet the expectations of customers.
Considering the challenging times faced by the power sector, Sir Offor urged all the strategic business units and departments to work together, ensuring that all hands are on deck and that everyone puts in their best to ensure the overall objective of the organization is achieved.
In his opening remark, Praveen explained the rationale behind the “Mission 100” as the need for every staff to perform their respective roles 100% to deliver excellent service to customers, emphasizing the need for a paradigm shift in the way things are done in the organization, as that is the only way the vicious circle of un-sustainability and commercial un-viability can be broken.
He further stressed on the need for the company’s operations to be seamless, with things done the right way, considering that there is no way the organization can be able to meet its target if things are not done right.
The exercise was interactive, and availed all the participants opportunity to make their contributions towards actualizing the plan. It also provided an avenue for the respective Network Managers to make presentation on the challenges faced in their respective areas for the needed attention.
At the end of the 3-day workshop, strategies on how to deliver on the vision were adopted. They include; reduction of ATC&C Loss level, provision of 24/7 availability to urban/semi-urban areas within the EEDC franchise area, reduction of billing errors to zero, timely resolution of customer complaints, etc.
At the end of the exercise, staff expressed enthusiasm and were all optimistic that the new road map was going to turnaround the fortune of the organization, even as they all pledged their commitment to driving the new vision, mission and core values of the organization.
Customers of EEDC can now be sure of excellent service delivery by the organization in line with its new vision.